These Terms and Conditions ("Terms") govern your use of the Hapt mobile application ("the App", "Hapt", "we", "our"), operated from Lisbon, Portugal. By downloading, installing, or using Hapt, you agree to be bound by these Terms.
1. Description of Service
Hapt is a companion app for Totwoo smart bracelets that enables couples to:
Send and receive touch signals via Bluetooth-connected bracelets.
Exchange end-to-end encrypted text messages and photos.
Customize bracelet LED colors and vibration patterns.
Share status updates with their partner.
2. Eligibility
You must be at least 16 years old to use Hapt. By using the App, you represent that you meet this age requirement.
3. Account
You must sign in using Apple Sign-In or Google Sign-In to use Hapt.
You are responsible for maintaining the security of your account and device.
You may link with one partner at a time using an invite code.
You may unlink from your partner at any time.
You may delete your account at any time via Settings → Account → Delete Account or by emailing privacy@hapttouch.com. Account deletion permanently removes all associated data within 30 days.
4. Acceptable Use
You agree not to:
Use Hapt to send harassing, threatening, abusive, or illegal content.
Attempt to circumvent the end-to-end encryption or access another user's private data.
Reverse-engineer, decompile, or modify the App.
Use the App for any commercial purpose without our permission.
Upload content that violates any applicable law or third-party rights.
Create multiple accounts or use the App on behalf of others.
5. Content and User Responsibility
All messages and photos are encrypted on your device before transmission. We cannot view, moderate, or access your content.
You retain ownership of any content you create and send through the App.
You grant Hapt a limited, non-exclusive license solely to transmit and temporarily store your encrypted content for the purpose of delivering it to your partner.
You are solely responsible for the content you send. You must not send content that is illegal, abusive, or violates another person's rights.
6. Reporting and Enforcement
While content is end-to-end encrypted and we cannot view it, we take violations of these Terms seriously:
We reserve the right to investigate reports and, if warranted, suspend or terminate accounts found to be in violation of these Terms.
We will cooperate with law enforcement authorities when legally required.
7. End-to-End Encryption
We do not have access to your encryption keys and cannot decrypt your content.
Loss of your bracelet may result in loss of access to your encryption keys. We cannot recover encrypted messages if your keys are lost.
You are responsible for keeping your device and bracelet secure.
8. Photos and Media
Photos are encrypted and temporarily stored in cloud storage during transit only.
Photos are automatically deleted from cloud storage after the recipient downloads them, or after 7 days if undelivered.
We cannot view, moderate, or process your photos due to end-to-end encryption.
9. Subscriptions and Payments
Hapt offers optional premium features through auto-renewable subscriptions:
Monthly: $2.99 per month.
Yearly: $19.99 per year.
Payment is charged to your Apple ID account at confirmation of purchase. Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the same price.
Prices are in US dollars and may vary in other countries. Prices are subject to change, but we will notify you in advance. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription.
10. Bracelet Compatibility
Hapt is designed to work with Totwoo K2 smart bracelets.
We are not affiliated with Totwoo. Hapt is an independent third-party companion app.
Bracelet functionality depends on Bluetooth connectivity and may vary by device and operating system.
We do not guarantee compatibility with all Totwoo models or firmware versions.
11. Third-Party Services
Hapt relies on third-party services including Google Firebase, Apple Sign-In, and Google Sign-In. These services are governed by their own terms and privacy policies.
We are not responsible for the availability, accuracy, or conduct of any third-party service.
Totwoo bracelets are manufactured and sold by third parties. We make no warranties regarding the bracelet hardware.
12. Intellectual Property
The App, its design, code, and content (excluding user-generated content) are owned by us and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes.
13. Disclaimer of Warranties
Hapt is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that:
The App will be uninterrupted, error-free, or secure.
Bluetooth connectivity will be reliable in all conditions.
Messages will always be delivered successfully.
The App will be compatible with future bracelet firmware updates.
14. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App. Our total aggregate liability shall not exceed the amount you paid for the App in the 12 months preceding the claim, or €50, whichever is greater.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or willful misconduct.
15. Indemnification
You agree to indemnify and hold harmless Hapt and its operators from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms or your use of the App.
16. Termination
We reserve the right to suspend or terminate your access to Hapt at any time for conduct that we determine violates these Terms or is harmful to other users. You may stop using the App and delete your account at any time as described in Section 3.
17. Changes to Terms
We may modify these Terms at any time. Material changes will be communicated through the App at least 14 days before they take effect. Continued use of the App after changes take effect constitutes acceptance of the updated Terms.
18. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of Portugal. We encourage you to contact us at legal@hapttouch.com to resolve any disputes informally before initiating legal proceedings.
Any disputes that cannot be resolved informally shall be subject to the jurisdiction of the courts of Lisbon, Portugal. This does not affect your rights as a consumer under the mandatory consumer protection laws of your country of residence.
19. General Provisions
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hapt.
Force majeure: We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control.
No waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
20. Apple-Specific Terms
The following terms apply to users who access Hapt through the Apple App Store:
These Terms are between you and Hapt, not Apple Inc. ("Apple"). Apple is not responsible for the App or its content.
Apple has no obligation to provide any maintenance or support services for the App.
In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.
Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App, including but not limited to: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.
In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Apple shall not be responsible for the investigation, defense, settlement, or discharge of any such claim.
Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
You represent and warrant that (a) you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.